Modernise Your Singapore Law Firm's Operations - and Serve Clients Better 

We help Marketing and Ops teams reduce manual work and automate the busywork, so your team can focus on clients.

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We are a Certified HubSpot Solutions Partner

Terrific is a trusted partner that helps professional service firms grow faster and run more efficiently by making their technology actually work together – so they get the most value out of HubSpot.

How operational gaps stall growth

Disconnected tools and broken handoffs create delays that ripple across intake, onboarding, and service.

As firms scale, these are the kinds of marketing and operational bottlenecks we hear about most often.
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Marketing visibility is patchy

Campaigns, client intake, and matter data live across tools — Tessaract, NetDocuments, spreadsheets, and inboxes. Reporting stays manual, attribution becomes unclear, and it’s hard to see what’s working.

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Clients are feeling the delays

Matters stall when internal handoffs break down. Scattered systems slow everything down – and clients notice. Service turns reactive instead of responsive, eroding trust, reputation, and future referrals.

Hand reaching from laptop with scattered email icons, symbolising fragmented data across systems.
Teams keep chasing status updates

Key information sits across Slack threads, inboxes, spreadsheets, and team memory. Fee earners waste hours re-checking, duplicating work, and manually patching gaps between systems, instead of focusing on client delivery.

Team using multiple devices, symbolising inconsistent tools and fragmented workflows.
Everyone is using the tools differently

Without shared processes, tools get used in different ways. Work gets repeated, knowledge stays siloed, and things start falling through the cracks.

Sales funnel diagram on screen, symbolising limited visibility into pipeline stages.
Pipeline visibility breaks down

New enquiries slip through. Follow-ups rely on memory. Without a structured BD process, pipeline visibility slips, and revenue opportunities are lost.

Overhead view of busy person surrounded by paperwork, symbolizing admin overload pulling time from billable work.
Admin is eating into billable time

Admin tasks pull lawyers away from client work. Time is lost, and frustration adds up.

Who we help

We help Singapore law firms fix the internal workflows behind great client service – so marketing, ops, and BD can focus on the work, not the follow-up.

As firms grow, their operations become increasingly complex.

Even with tools like Clio, NetDocuments, Tessaract, or SharePoint in place, manual workarounds creep in. Reporting stays patchy, campaigns get siloed, and follow-ups fall through the cracks.

In most firms, the pressure shows up first in marketing, operations, or client experience.

That’s when Terrific steps in. We help bring their systems together, eliminate friction, and keep teams focused on client work as they grow.

 

Book a free consultation
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How we reduce the friction

Legal work moves faster when the operational side is clear. 

We use HubSpot at the centre of your internal workflows to connect tools, reduce patchwork fixes, and bring structure to the systems that support intake, campaigns, and delivery.

 

 

Sync matters across core systems

We connect client, matter, and campaign tools using HubSpot, so teams get cleaner reporting, and marketing can finally show what’s working.

Bring structure to internal workflows

We streamline your internal handoffs so the right people get the right info at the right time – for fast, responsive, and consistent client service.

Automate intake and follow-ups

We reduce the manual work between lead capture and onboarding, helping marketing and ops move faster, with less stress.

Help teams use systems consistently

We set things up to match how the firm already works, and then guide teams so the process sticks.

Make pipeline and matter status easier to track

We build structured lead workflows in HubSpot, allowing marketing to track follow-ups clearly and identify what’s converting.

Free up teams from admin overload

We reduce low-value tasks, freeing marketing and ops teams to focus on impact, not admin.

The work we do

So your lawyers can focus on great client work

We know what it’s like when systems create friction instead of momentum. That’s why we rebuild them to fit the way the firm actually works, using HubSpot at the centre of your internal workflows and smart automation to reduce manual work, so teams can focus on great client service.

And the best part is, all the work is done by Terrific, not through guided sessions or article guides.

You don’t just get a plan. You get the actual fix.

We map your operational workflows

We start by mapping how enquiries, client intake, BD, fee earner handoffs, onboarding, and active matters flow, so nothing falls between systems or silos.

From first enquiry to active file, you get full visibility across marketing, ops, BD, fee earners, and leadership.

Unify your existing tech stack

We integrate tools like Tessaract, Clio, NetDocuments, SharePoint, and others – so client, matter, and campaign data stay synced and clean across every system.

No more silos. Everything flows.

Reduce manual steps that slow things down

We streamline onboarding – from client forms to conflict checks to internal task routing with automations that reduce admin and protect compliance.

That means fewer errors, faster service, and happier clients.

Get your team fully onboarded

We guide your teams through practical training so everyone confidently uses the system, even when processes evolve or people change.

We ensure that your system gets used daily, not abandoned.

Make HubSpot work with existing tools

We configure HubSpot with role-specific dashboards that fit how different people work.

  • BD sees pipelines
  • Fee earners see their matters
  • Marketing sees campaign data and conversion flows
  • Leadership sees firm-wide reporting

What better systems enable

When systems reflect how teams actually work, there’s less chasing, better coordination, more time for client work, and clearer returns on your efforts.

More time for what matters

With less back-and-forth across tools, teams get more time for clients, deep work, and delivery that counts.

Teams see the full picture

A real-time view of matters, campaigns, and client touchpoints, so teams align faster and spot opportunities sooner.

Tools that talk to each other

CRM, forms, and documents sync automatically, reducing double entry and surfacing insights that used to get lost in spreadsheets.

ROI that's easily tracked

Marketing efforts don’t go to waste. HubSpot dashboards show what’s working, by channel, by matter, and by team.

What our clients say

We deeply care about helping our clients grow. They feel the difference when things finally move faster, and growth picks up pace.
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Tristan and his team are truly amazing! They went above and beyond for us in setting up an entire automation process using Zapier, so that two of our major softwares could work together seamlessly. The time and energy given to us with this huge undertaking was truly amazing, and along the way Tristan so generously lent us his expertise in Hubspot as well. The process was smooth and clear, and completely mapped out so that we could feel confident that they understood our needs. Highly recommend!
Paige Gardiner
Founder
★★★★★
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Needed data automatically imported to Hubspot and Tristan clearly understood the task at hand and saved me hours of work. Looking forward to working with him on other projects in the near future.
Deborah de Raad
Senior Partner
★★★★★
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Working with Tristan was so great that I was almost sad when the project was finished :-) He definitely knows his stuff, and was very efficient to help me set up everything. I loved that he was also chill enough so that we can do a bit of chitchat while we were working. I really hope someday I have another project for him so I get to work with him again!
Annabelle Viau
Production Director
★★★★★
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Well they have defiantly named the company correctly, because that is exactly what they are...Terrific Full marks to Tristan too, for his professionalism and instance response to any of the questions I may of had... I know one thing, I will be using these guys again...
Troy Holloway
Commercial Manager
★★★★★
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I recently worked with Terrific to connect HubSpot and Notion using Zapier, and the result turned out to work really good. They were given a pretty tight timeline and delivered as promised. Tristan and his teammate responded quickly and used very effective workflow methods, which was important, since everything was done as remote work.
de Jong, S.
Managing Partner
★★★★★
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We are a small business stuck with a tricky automation and Tristan made the process easy, stress free and affordable. I would recommend his services.
Deb Di Virgilio
Admin Manager
★★★★★

Firms who trust us

Firms trust us to turn underused systems into efficient workflows that help teams move faster, and accelerate growth.
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Questions we hear a lot

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No obligations. Tell us what’s not working — we’ll listen, share a few initial ideas, and help you see if there’s a fit.
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